Terms & Conditions

SHIPPING INFO

We aim to have your order leave our warehouse 1-2 working days after you place your order.
Courier delivery (signature required) takes up to 2 working days – allow and extra 2-3 days for a rural delivery.
You will receive an email with tracking information when your order is ready for collection from our warehouse.

We have a $7 flat shipping rate (except rural deliveries which incur an extra $5 fee) for orders under $200. Orders over $200 will receive free shipping.

 

 

RETURNS

Please note all returned goods must be sent back to us in their original condition. They must be unworn, tags attached (if applicable), sent in their box and all packaging included. If goods are not sent back as outlined, no return/exchange can be done.

For all returns we require proof of purchase
Included in your return must be your contact information.

We are not liable for items that get lost in transit,so we recommend that you send your return to us with tracking (courier or NZ post tracked)

Address for all returns is:

Mismatched Shoes Returns
17 Waterford Drive
Winton  9720
Southland

Ph 027 726 0907

 

RETURNS FROM A PHYSICAL EVENT

If you have purchased a full priced goods from an event we have attended and change your mind we are happy to exchange or provide a credit. The credit is valid for 12 months.

  • Please email us to discuss the return and what we can do to help.
  • All return courier fees (both ways) are payable by you.
  • Goods must be received back to us within 10 days of the event. After this time we cannot accept returns.
  • We do not offer refunds for purchases made at events as you have had the opportunity to decide on the purchase with the product infront of you.


Email-  orders@mismatchedshoes.co.nz

 

ONLINE RETURNS

We love online shopping but understand its not always easy to get fitting right. We want you to love your new purchase, so here’s what we can do it if it’s not right.

We can exchange your order, and are happy to help you sort correct sizing. Please email us to discuss how we can help to make your order right for you.

All return courier fees (both ways) are payable by you, we can provide you with internet banking info to pay for courier fees if this is easier for you than sending cash to cover the return courier bag.

We do provide a refund option if your not happy with your order.

You must email us within 48 hours of receiving your order and goods must be received by us within 10 days of your order being delivered. We do not refund the courier fee portion of amount paid.

Email-  orders@mismatchedshoes.co.nz

 

SALE GOODS

Please select sale items carefully, as we do not offer any exchanges/refunds on these sales.

If you have purchased goods on sale & there is a fault with the product, we are sorry! Please contact us within 7 days of your sale & we will work with you to resolve any problem.

 

FAULTY GOODS

We try very hard to provide quality goods, and we also check every item before we send it to you. If we have missed something, we are really sorry! Please email us with an explanation of the problem along with pictures & we will be in contact to reslove the problem. We need to know about any faults with goods within the first 7 days of your sale.

Email-  orders@mismatchedshoes.co.nz